Frequently Asked Questions


Check out our selection of frequently asked questions but if you don't find the answer you're looking for, our team is happy to help via email, phone, or live chat.

General Order Questions

Is there a standard lead time?
Can you source products that aren't on your website?
Do you charge for design services?
How will I know the status of my order once it's placed?
What is your payment policy?
Is there a minimum order quantity? 
Do you offer custom packaging or individual fulfillment options?
Can you match our brand guidelines and colors? 
Is there a specific logo format that works best for the design team?
What is your cancellation policy?

Sock Specific Questions

What is a typical lead time for socks?
Are there other sock styles that you don't have on your website?
Can we see what our sock will look like before full production?
What is the minimum order quantity for sock orders?
Do you offer ECO friendly socks?
Do you offer sock samples?